1. Eligibility of Refund (“EoR”)
Refunds are available under the following circumstances:
- You must record a complete unboxing video when receiving your parcel. The video should clearly show the unopened package being opened and the condition of the product;
- This video serves as proof in case of any issue with products purchased from our website or any other online sales platform;
- The unboxing video must be shared with us within 24 hours of delivery;
- Refund is only applicable if you receive a damaged product
- Refunds will only be issued to the original purchaser and the same person who placed the order through the TECH & TROVE (TnT) website.
- Customers must provide accurate refund details, including account information or other required payment details, to process the refund successfully.
- TECH & TROVE (TnT) will not be responsible for delays caused by incorrect or incomplete refund information provided by the customer.
- Shipping and delivery charges (if applicable) may not be refundable unless the issue is caused by an error from TECH & TROVE (TnT).
- TECH & TROVE (TnT) reserves the right to reject refund claims that are found to be fraudulent, misleading, or not in accordance with the refund policy.
- Once your claim has been reviewed and approved, you may choose one of the following refund options.
Bank Transfer:
Once your claim has been reviewed and approved, please note that cash refunds are not available. Refunds will only be processed through approved electronic transfer methods, such as a bank account, JazzCash, easypaisa, or other available options.
Store Credit:
Alternatively, you may choose to receive the refund as store credit, which can be used for your next purchase.
Customers will receive confirmation once the refund has been successfully processed.
2. Product Return Criteria (“PRC”)
Customers must follow the return criteria for TECH & TROVE (TnT) products as outlined below:
Returns are accepted only in the following cases:
- Damaged item received;
- Defective or malfunctioning item received; and
- Wrong item delivered compared to the original order.
We want you to shop with confidence! If you're not completely happy with your order, you can request a return within 7 days of delivery.
To help us process your request quickly, please send us:
• Your order number; and
• A photo or a short video of the item (if there's an issue).
To be eligible for a return, please make sure the item is:
• In its original condition; and
• Returned with the original accessories, and any free items that came with it.
Once we receive your request, our team will review it and get back to you as soon as
3. Repair or Replacement
Once we inspect return product, we'll provide the best solution by either:
- We'll repair the product whenever possible, or
- Replace it if a repair isn't the best option.
4. Non-Acceptable Returns
• We understand that plans can change; however, returns or refunds can't be offered for change-of-mind purchases.
If you have any questions before placing your order, our support team is always happy to help.
• To help us process your return or warranty claim, please ensure the product is in its original condition.
Unfortunately, we’re unable to accept products that have been used, accidentally damaged, or altered after delivery.
5. Return Shipping Charges
- To help us process your return, customers are responsible for the return shipping cost. We recommend using a reliable courier service so your package reaches us safely.
